FAQ - cfg-holdings.com

General Inquiries

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FAQ

General Inquiries

What services does CFG-Holdings offer?
CFG-Holdings offers a range of financial services, including investment banking, commercial banking, insurance, asset management, fintech solutions, and microfinance. We cater to individuals, businesses, and organizations across Africa.
How can I contact CFG-Holdings?
You can contact us through the General Inquiries page, where you’ll find our contact form, phone number, and email address.
Where is CFG-Holdings headquartered?
CFG-Holdings is headquartered in Kigali, Rwanda, and operates throughout Africa, with a focus on serving underserved regions and communities.

Customer Support

How can I access my account online?
To access your CFG-Holdings account online, visit our secure client portal and log in using your credentials. If you’re experiencing issues, contact Customer Support for assistance.
What should I do if I have a problem with my transaction?
For transaction issues, please contact our Customer Support team through the Customer Support form or call our support line for immediate assistance.
How long does it take to resolve support inquiries?
We aim to resolve inquiries within 1-2 business days, although some cases may take longer depending on the complexity of the issue.

Partnerships & Collaborations

What types of partnerships does CFG-Holdings pursue?
CFG-Holdings seeks partnerships in areas such as financial services, community development, environmental sustainability, and innovation to drive positive impact across Africa.
How can I propose a partnership with CFG-Holdings?
If you’re interested in collaborating with us, please fill out the Partnerships & Collaborations form with details of your proposal, and our team will review it.
What are the criteria for partnering with CFG-Holdings?
We prioritize partnerships that align with our mission, values, and commitment to sustainable growth in Africa. Potential partners should share a vision for impactful, responsible practices.

Compliance and Legal Inquiries

What is CFG-Holdings’ approach to regulatory compliance?
CFG-Holdings follows a comprehensive compliance framework that adheres to local and international regulatory standards, ensuring transparency and accountability in all operations.
How does CFG-Holdings protect client data?
We implement robust data protection measures, including encryption and secure data storage, to protect our clients’ information and comply with data privacy laws.
Who can I contact for compliance-related questions?
For inquiries related to compliance, data privacy, or regulatory concerns, please use the Compliance and Legal Inquiries contact form.

+237 672560597

support@cfg-holdings.com

Kimihurura, Gasabo, Umujyi wa Kigali, Rwanda